Refund Policy

Upleveled Strategies, LLC

This Refund Policy is incorporated by reference into, and should be read together with, Upleveled Strategies' Terms and Conditions and each Client's Order. Where this Policy and the Terms and Conditions address the same topic, the Terms and Conditions govern; this Policy provides the specific standard and process for refund requests.

No Refunds, Except as Stated Below

Except as expressly stated in this Policy, all fees paid to Upleveled Strategies, LLC ("Company") are non-refundable. This applies regardless of whether Client is terminating the relationship or simply disputes a specific billing period.

When a Refund May Apply

Client may be entitled to a refund only where Client demonstrates, with reasonable supporting documentation, that the Company failed to substantially perform the services specifically described in Client's Order for the billing period in question — for example, documented non-delivery of a stated deliverable, or failure to meet a performance benchmark expressly set out in the Order.

General dissatisfaction, unmet expectations not stated in the Order, or delays attributable to Client (such as late content approval or delayed access) do not qualify for a refund under this Policy.

How to Request a Refund

Refund requests must be submitted in writing to Refund Request Department: [Your Name & Account Name] to [email protected] within 7 days of the billing period in question, together with supporting documentation showing the Company's non-performance against the specific terms of Client's Order.

The Company will review each request in good faith and respond during business hours.

Scope of Any Refund Granted

Any refund granted under this Policy is limited to the fees paid for the specific billing period(s) in which non-performance is demonstrated. A refund does not extend to prior or future billing periods, does not waive any other obligation Client has under the Terms and Conditions or Client's Order, and does not affect the termination terms set out in the Terms and Conditions.

This Policy is effective as of August 17, 2026.